Shipping & Return Policy

Shipping
We know you're excited to receive your order—and we’re just as excited to send it! Most orders are processed and shipped within 24–48 hours of being placed, excluding Sundays, Mondays, and Holidays.

• Orders placed after 3:00 p.m. on Saturdays will be processed and shipped the following Tuesday.

• We ship using USPS and UPS, and you'll receive a tracking number as soon as your package is on its way.

Returns & Damaged Goods
We stand by the quality of our products and take care in packing them safely. However, if you do receive a damaged item, we’re happy to offer store credit or a replacement. Please note the following return conditions:

• Returns are accepted only for damaged items and must be made within 15 days of purchase.

• Fabric yardage is not returnable unless it arrives damaged.

• Books and patterns are not returnable due to copyright laws.

• Items purchased from the Clearance Department are final sale and not eligible for return or credit.

Return Process
If your order arrives damaged, please call us at 603-870-8100 so we can arrange a replacement. If the exact item is no longer available, we’ll do our best to find a suitable substitute.

All returns must include:

• A copy of your original receipt

• Your name, email address, shipping address, and phone number

• Return shipping is the responsibility of the buyer

Send Returns To:
Pine Tree Quilt Shop
224 No. Broadway
Salem, NH 03079-2145
Phone: 603-870-8100

We appreciate your understanding and continued support of our shop!